Cancellation & Changes
Need to cancel or change a ride?
Text or call us as early as possible at (518) 327-0700 and we’ll take care of it. The earlier you reach out, the more options we have — same-day and last-minute changes are harder to accommodate, especially during busy travel periods.
Placeholder — add the real details before this page goes live
Add your actual policy specifics here: how many hours of notice are needed for a free cancellation or change, what happens for a no-show or very late cancellation (fee amount or forfeited deposit, if any), and whether the policy differs for airport runs vs. local trips or peak travel days.
Flight delays and cancellations
For airport pickups, we automatically track your flight once you book, so a delay or early arrival doesn’t require you to call and reschedule — we adjust the pickup time on our end. If your flight is cancelled outright, let us know as soon as you can so we can cancel or move your ride.